The flight can be canceled free of charge up to 48 hours before departure. Thereafter no refund is given. We might have to cancel the flight due to bad weather or other operational contingencies, in that case we offer to reschedule or to receive a 100% refund. In case you are not present on the time and meeting point as printed on the boarding pass, or failed to correctly inform us about weight, pregnancy or disabilities, no (partial) refund will be issued.
In the event of cancellation, rescheduling and/or a request from You regarding flight operational details, You and the Operator shall directly contact each other, without the involvement of Fly Over The World. The contact details of the Operator are stated on the boarding pass.
In case of cancellation of the Air Tour by the Operator and/or Fly Over The World due to weather conditions or other operational contingency, You are entitled to a full refund. In case You cancel the Air Tour the following cancellation terms shall apply:
a. Cancellation up till 7 days before the flight time is free of charge, You will receive a full refund.
b. Rescheduling and cancellation until 48 hours before the flight time, You will receive a full refund of which an administration and handling fee of EUR 75,00 will be deducted;
c. Cancellation within 48 hours before the flight time, no refund shall be issued.
If the Operator is forced to cancel the Air Tour due to the fact that You have failed to (correctly) inform the Operator of crucial information necessary for the (safe) performance of the Air Tour such as (over)weight, pregnancy and/or disability’s, no refund shall be issued.
In the event of a ‘no show’ or if You are not present on the time stated on the boarding pass, Fly Over The World and the Operator reserve the right to shorten or cancel the Air Tour without issuing a (partial) refund to You.
Yes, the booking can be canceled up to 48 hours before departure. We will refund the payment in full. If cancellation is within 48 hours before departure, no refund is given.
Yes, you can change the booking free of charge up to 48 hours before departure. If we cannot find a suitable time, we will refund the payment in full. It is not possible to reschedule the flight within 48 hours before departure.
Yes, we do have to consider weather conditions. We cannot fly when it is too windy, with a low cloud base or when it is raining. We always try to avoid weather conditions that are not good for a sightseeing flight.
In case we cannot fly, we'll inform you the latest 2 hours before the flight. We then do our very best to reschedule the flight. In case we do not find a suitable time, we will refund in full.
Yes, it is always a good idea to check prior to the flight if the weather looks bad. Feel free to call the air operator. The air operator phone number can be found on the boarding pass.
In case you have any complaints with regard to this policy and the manner in which Fly Over The World processes your issue, you can report your complaint via hello@flyovertheworld.com
